Returns & Exchanges
Due to the unique nature of our authenticated luxury consignment items, Michael's Consignment NYC offers a 7-day return window for store credit or exchange only. All items must be returned in their original condition with all security tags and designer packaging intact.
Initiate Your Return
Contact our concierge team within 7 days of delivery to request a Return Authorization (RA) number and a prepaid shipping label.
Package Your Item
Carefully place the item back in its original box with all authenticity cards, dust bags, and the original sales receipt included.
Ship to Madison Avenue
Affix the provided shipping label to your package and drop it off at any authorized carrier location for secure transit to our NYC flagship.
Quality Inspection & Credit
Once our luxury experts verify the item's condition and security tags, we will issue your store credit via email within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing