Frequently Asked Questions
Everything you need to know about shopping luxury consignment at Michael's.
Are all items guaranteed to be authentic?
Yes, every item undergoes a rigorous multi-point inspection by our team of luxury experts to ensure 100% authenticity before it is listed for sale.
What is the condition of the items sold?
We specialize in 'near-new' and 'gently loved' luxury goods. Each product page includes a detailed description of the item's condition and any minor wear if applicable.
What is your return policy?
All sales are final to ensure the integrity of our consigned inventory. We encourage customers to review all photos and descriptions carefully before purchasing.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping within the US usually takes 3-5 business days depending on your location.
Do you offer international shipping?
Yes, Michael's Consignment NYC ships to many countries worldwide. International shipping rates and delivery times are calculated at checkout.
How can I consign my own luxury items?
You can visit our Madison Avenue location or use our online portal to submit photos for a preliminary quote. We offer competitive commission rates for high-end designer labels.